I used to work in ticket sales back in the 70s when it was in Hofheinz. Unless you have been there it is almost impossible to imagine how difficult that job is. Most ticket buyers were pretty patient and decent. But, I had customers - UH fans and students - say some pretty incredible things when it didn't go exactly the way they wanted. And I'm sure that it is not as easy as just pointing to a calendar and picking a date. Lots of variables at play here.