Called again today because I still didn't get the email, and they told me that I missed the upgrade opportunity. Never got the email, and I've been sitting on my inbox since the first post. After much moaning, groaning and complaining I got moved to the area we were watching. I thought for sure I was going to stroke out.
They told me that to get the upgrade email, you had to request an upgrade when you purchased your tickets. I am pretty anal when it comes to filling out forms, and don't even remember this being an option. Was this part of the season ticket renewal request?