What really set me off - this time - happened yesterday. I called to ask a question, and I finally got someone on the phone. When I asked my question, I was told that I needed to talk to someone else; I was told I was being transferred. Then, after about a minute or so, all of a sudden I got a recording again - just like the one I heard when I first called the number! I gave up and never did get an answer to my question.
I swear, sometimes I think they have no idea what the heck they are doing. Customer service is beyond their comprehension!
This is DISGUSTING, and it has been going on for years. I don’t think we have had any efficiency there since Ned Thompson retired - and that must be more than half a century ago!