So, let me clarify… I have probably only ever emailed the AD directly five times since 2003. I typically direct comments to who is responsible for whatever my concern is or where I want to give praise. If I am emailing the AD, it is because there is something that needs to be addressed at his level, or there is something that has not been handled the way it should have below him.
One of those times was last year when the ticket office didn’t address having only one frickin’ ticket window open for basketball games. I can’t tell you how many people just walked away and said forget it. That was something that needed the AD’s attention immediately, because one of his organizations was falling flat on their face.
I didn’t receive a response then, and now I am bringing up the flex tickets being unavailable. I didn’t get a adequate response initially from the ticket office, and so I took it up. Now, I just received a call from Pete Heim, the ticket office director. So issue is handled, I had CC’d Yurachek on the email regarding that subject. I will post about it in the basketball forum.