Ticket renewal email

[pray10 (Patrick)]

[cougarbandito (Smoker of fine meats)]

Makes it look like they are send EO out after you if you don’t click the link.

[UofHouston13 (Eric Prado)]

I guessed they changed the ticket ordering site?

[commishbob44 (Fight for the RED & White!)]

LOL @ 11 page .pdf instruction guide to renewing.

[coog74]

The link in the email worked just fine. Received the email confirmation of my renewal and there is a $30 “application” fee. Also did not see where I received the $10 discount. Called ticket office and they explained the “application” fee was for handling / mail / etc. costs, which is up from the $20 fee last year. They are supposed to get back to me on the $10 discount.

[tccoog10 (Jay C.)]

Not sure the 11 page PDF instruction was necessary. The new site was relatively easy to navigate without it.

[CoogFansAdmin (Admin)]

I agree if its more than 5 steps people dont want to deal with it.

[pray10 (Patrick)]

Working IT for years, if you don’t include everything in a guide, there will be complaints and it will be your fault. Best to include everything just in case.

[commishbob44 (Fight for the RED & White!)]

I hit a snag. Site said I have no renewal applications. I emailed 'em. I’m sure it’ll get worked out.

[Duce630 (DustinK - Damn it feels good to be a Cougar. -Dwight Davis)]

@coog74

The link in the email worked just fine. Received the email confirmation of my renewal and there is a $30 “application” fee. Also did not see where I received the $10 discount. Called ticket office and they explained the “application” fee was for handling / mail / etc. costs, which is up from the $20 fee last year. They are supposed to get back to me on the $10 discount.

I was told the $10 discount, which isn’t shown, is that if you order season tickets by mail (or maybe by phone too) the application fee is $40 instead of $30 from the website.

[CoogFansAdmin (Admin)]

Does anyone have any clarity as to when is the latest you can start your 3 payment install? Why are managing my tickets harder to figure out than the book of Mormon?

[UofHouston13 (Eric Prado)]

i think the latest is when you initially put the order in. The email says a deadline of May1st, so I imagine thats the latest.

[commishbob44 (Fight for the RED & White!)]

@commishbob44

I hit a snag. Site said I have no renewal applications. I emailed 'em. I’m sure it’ll get worked out.

And work out it did. Got a response from the ticket office, my renewal application became ‘live’ and I’m now good to go. Went ahead and picked up UTSA and Tulane tickets. Still considering Tulsa. Arizona game is going to take some calendar shuffling.

[Duce630 (DustinK - Damn it feels good to be a Cougar. -Dwight Davis)]

I didn’t pick up any away game tickets because I wasn’t sure how many I need for each. I will do it as it gets closer to the season and people make plans. Though I may have to buy them direct from the other schools.my understanding is we don’t make money off those sales anyways.

[Imago13 (Ben B)]

I haven’t gotten an email and don’t see an invoice in my ticket account. Should I be worried?

[Coog1]

I hit the exact same snag. I had problems last year also. This does get old.