I subscribe to a sports marketing email newsletter and came across the following (not sure if it relates to what happened Saturday as I’m not sure what digital ticketing service they use),
“Though there are many benefits to digital ticketing, the downside was put on full display during last week’s second Saturday of college football. Paciolan, the main technology company responsible for the systems that schools use to manage their digital ticketing, had a massive outage right when many schools were getting ready for kickoffs. This led to swaths of fans unable to enter stadiums and forced StubHub to suspend the selling of tickets on one of their busiest days of the year. Paciolan works with 125 schools and over 75% of the Power Five schools, according to their website, so not many schools were spared during this unprecedented outage. Multiple reports had the issues ending at around 4:30 p.m. EDT, which is long after a number of games had ended. While digital ticketing can be convenient, it also makes the ticketholder reliant on a third party.”
Gotta love technology eh?