It’s Branon Vaughn, not Brandon. I am looking at his card as I type this.
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Missed a no hitter by “this much”
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It was confusing, Brandon Evans is who I was referring to and is now at Rice. There was nothing he wouldn’t do for a customer. I had a big issue with not getting emails. Contacted many people in both the ticket off and CP to try and fix it. Crickets. Called Brandon and he worked his tail off to get it fixed.
I once asked him about any open tickets near me for football. There weren’t any. 3 months later he called me when 2 suddenly showed up. And these were not expensive, big donor kind of seats.
It’s a shame we couldn’t keep him around.
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Brandon was great. We are really going to miss him.
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Can’t blame him. It is a rudderless ship with a high likelihood of changes, at least at the department operations level. I know the new AD will have a lot on his/her plate but I hope some attention is paid to Ticket Operations. Customer service needs to improve.
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Fwiw, I’ve had several friends leave their jobs at UH this year, for Rice, medical center jobs and a few others… sad to see so many good ones bailing for better opportunities.
Without getting into specifics, donating to individual colleges seems unfamiliar lately.
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I have heard so many complaints about the ticket office on here that I am amazed at the people being upset about people leaving. My personal dealings with the ticket office have been positive, so I have no basis for complaints. But there has been clamoring for an upgrade in the ticket office for years and now there’s a chance to do it. I wish those who have left, or who are leaving, all the best. Now let’s give the new folks a chance.
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So sorry to read that Brandon has left; and, worse that it was to Rice.
Operations like this need to be better staffed and well paid at the top.
I agree, my experiences have been great. But if one doesn’t have a regular contact, the ticket office can be a wasteland. Long hold times, unreturned phone calls, and indifference. That is where the issues come. Most here have/had a relationship with a regular contact and don’t have to go through the queue. The random caller does not and that’s where most of the issues arise.
I was fortunate enough to work with Faison and then Brandon. Had both their direct lines and cell. Didn’t abuse it and service was terrific. Both of them called and made suggestions and informed me of new seat opportunities. And like I’ve said before, I am far down the list of donors so that was not a factor.
Take the time to find out who is assigned to your account. Try to contact them in non-busy times to introduce yourself and thank them. It works wonders and they will take care of you.
Hopefully the new regime can install some stability overall in the department.
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Put two people in every seat . . . . .
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There were two with similar names. Branon renewed my season BB tickets a couple of weeks ago. He also is from Oklahoma. He never, in any of our conversations, said anything about Rice. He did mention a school or two a bit further North. For some reason, I’m thinking Okie lite, but not sure (memory fails me - parttimers)’
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Brandon Evans left for Rice. He played basketball for them back in the early 2000’s. It looks like he got a nice promotion, see where he’s credited as being Assistant AD of Development. Good for him……he deserves it.
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The guy that helped me out of a number of ticket issues over the years was John(I think was his first name) Noud. I understand he was promoted to associate AD or something like that.The guy had the patience of Jobe.
Go Coogs !
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He was a tremendous help back in the covid final four in Indianapolis. Glad he’s back.
Noud was one of the good ones.
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Brandon Evans was top-notch. I have pictures on my phone of seat locations we discussed for basketball and football. Brandon would go and take pictures of every angle. He was 100% customer-focused. I’m happy if he got a better job at Rice.
I gave up my basketball and football season tickets this year for personal reasons…nothing to do with the ticket office.
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That hasn’t been my experience at all. The couple of times I call each year, I get someone on the phone and they have always been friendly and professional.
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I’m confused why everyone needs to talk to someone. I just renew the same seats every year. On the off chance I want to move, I go through the seat upgrade process and see what’s available online.
Am I missing something??
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Chris,
Sometimes things happen. I was living out of state but coming to the first home game. Season tickets where coming out close to the time I had to travel to Houston. John Noud,now Associate AD at UH got the first ticket sent to Will Call for me. Everything worked out for me. Awesome !
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